I'm not sure I'm receiving SMS correctly.

If you’re not receiving messages via SMS, follow these steps to identify and resolve the issue:

1. Common Issue: Carrier Problems

• SMS delivery can sometimes fail due to temporary issues with your phone carrier.
• What to Do: Wait a few minutes and try resending the message.

2. Common Issue: Incorrect Phone Number

• If your phone number is incorrect, messages won’t reach you.
• What to Do:
1. Confirm your phone number with our team.
2. If your number needs to be updated, you can update it in your Portal account under "Account".